Manage Communications With Our Cloud PBX !
Our distinctive virtual PBX phone system enhances customer engagement outcomes by tracking and visualizing your communication processes in real-time.
Trusted by 4000+ companies
Enhance Your Performance With Our Cloud PBX !
Easily manage and monitor real-time calling operations over the internet.
Operate From Anywhere
Experience the benefits of NexLinkTelecom Cloud PBX services for businesses. No additional hardware is needed, removing the constraints of traditional office equipment.
- Accessible from anywhere with an internet connection.
- You can manage the system effortlessly from any device.
- Fostering increased workplace flexibility and freedom.
Optimize Calling Operations
Monitor your Cloud PBX calling activities in real-time, ensuring calls are directed to the most suitable agents while promptly evaluating individual performance metrics. Assign agents to desks based on their pertinent skills, and utilize Whisper and Barge features to aid agents or seamlessly take over calls. Effortlessly review Call Detail Records (CDRs) and agents’ statistics, including total pause time.
- Assign agents to desks based on relevant skills
- Whisper and Barge to assist agents or takeover the call
- Easily review CDRs and agents’ stats like total pause time
Easily Scale Your Business
Expand your call center effortlessly with just a few clicks. Our cloud-based PBX phone system adapts to your evolving business needs, ensuring seamless growth for your operations.
- Configure your virtual PBX in less than 24 hours.
- Easily add or reduce extensions as required.
- Utilize Call Detail Records (CDRs) to manage your business development strategy effectively.
Cloud PBX Features !
Real-Time Analytics and Insights
Examine your dashboard and KPIs and identify success patterns.
Call Center Queue Management
Assign agents to specific queues and prioritize call orders. Review in real-time.
Rapid Setup and Usage
Our team configures your Cloud PBX services in less than 48 hours.
Agent Interface
Your agents have their own dashboard, allowing them to pause and review.
Click-to-Call
Call your customers from our virtual PBX phone system with one click.
IVR/Auto Attendant
Automatically route calls with the customizable auto attendant system.
CDRs and Call Recordings
Your Cloud PBX agents can access call history and listen to recordings.
Easy, Virtual Workflow Control
Supervise performance directly from your online Cloud PBX dashboard.
Built-In Softphone
Utilize the free WebRTC version or download the Softphone directly to you.